{"id":2509,"date":"2026-10-18T15:46:28","date_gmt":"2026-10-18T15:46:28","guid":{"rendered":"https:\/\/www.gmsyachting.com\/?page_id=2509"},"modified":"2026-10-19T01:51:31","modified_gmt":"2026-10-19T01:51:31","slug":"politique-de-remboursement-en-cas-dannulation","status":"publish","type":"page","link":"https:\/\/www.gmsyachting.com\/fr\/cancellation-refund-policy\/","title":{"rendered":"Politique d'annulation et de remboursement"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><em>Derni\u00e8re mise \u00e0 jour : 18 octobre 2026<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cette politique fait partie des <a href=\"\/fr\/conditions-generales\/\">Conditions g\u00e9n\u00e9rales<\/a> de GMS YACHTING (TWILIGHTHARBOR, LDA, NIF 518942503, RNAAT n.\u00ba 335\/2026).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Comment annuler<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Toute annulation doit \u00eatre envoy\u00e9e <strong>par \u00e9crit<\/strong> par e-mail \u00e0 <a href=\"mailto:contact@gmsyachting.com\">contact@gmsyachting.com<\/a> (les messages WhatsApp sont accept\u00e9s si nous en confirmons la r\u00e9ception par \u00e9crit). La date de r\u00e9ception du message fait foi comme date d'annulation. Les jours ouvr\u00e9s vont du lundi au vendredi, hors jours f\u00e9ri\u00e9s portugais.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Annulation par le client<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>D\u00e9lai avant la date de la sortie<\/th><th>Remboursement<\/th><\/tr><\/thead><tbody>\n<tr><td>Plus de 45 jours ouvr\u00e9s<\/td><td>70 % du montant total<\/td><\/tr>\n<tr><td>De 15 \u00e0 45 jours ouvr\u00e9s<\/td><td>50 % du montant total<\/td><\/tr>\n<tr><td>Moins de 15 jours ouvr\u00e9s, ou non-pr\u00e9sentation<\/td><td>Aucun remboursement<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Des conditions m\u00e9t\u00e9o l\u00e9g\u00e8res (ciel nuageux, pluie l\u00e9g\u00e8re, vent mod\u00e9r\u00e9) ne sont pas un motif d'annulation, et les r\u00e8gles ci-dessus s'appliquent.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Changements de date<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Une fois la r\u00e9servation confirm\u00e9e, la date ne peut pas \u00eatre modifi\u00e9e \u00e0 la demande du client.<\/li>\n\n\n\n<li>Si une r\u00e9servation a \u00e9t\u00e9 report\u00e9e (pour quelque raison que ce soit) et que le client annule ensuite la nouvelle date, aucun remboursement n'est effectu\u00e9.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4. Mauvais temps<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si le vent, une temp\u00eate ou d'autres conditions ne permettent pas d'effectuer la sortie en toute s\u00e9curit\u00e9, GMS YACHTING peut la reporter sans frais et proposera une nouvelle date, selon les disponibilit\u00e9s. Si aucune nouvelle date n'est possible ou acceptable pour le client, <strong>100 % du montant vers\u00e9<\/strong> est rembours\u00e9. La d\u00e9cision est prise par le skipper pour des raisons de s\u00e9curit\u00e9.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Probl\u00e8me technique du bateau<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si un probl\u00e8me technique emp\u00eache la sortie, GMS YACHTING proposera un bateau de remplacement \u00e9quivalent lorsqu'il est disponible, une nouvelle date, ou le remboursement des sommes vers\u00e9es pour la prestation non fournie (au prorata du temps non utilis\u00e9 si le probl\u00e8me survient pendant la sortie), sans autre indemnisation, sauf lorsque la loi l'exige.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Annulation par GMS YACHTING<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si GMS YACHTING annule une r\u00e9servation confirm\u00e9e pour toute autre raison, le client est int\u00e9gralement rembours\u00e9 des sommes vers\u00e9es.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Sortie interrompue pour non-respect des r\u00e8gles<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si la sortie est \u00e9court\u00e9e parce que les passagers ne respectent pas les consignes de s\u00e9curit\u00e9 ou les r\u00e8gles \u00e0 bord, aucun remboursement n'est d\u00fb, dans la mesure permise par la loi.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Modalit\u00e9s de remboursement<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Envoyez votre demande de remboursement par e-mail \u00e0 <a href=\"mailto:contact@gmsyachting.com\">contact@gmsyachting.com<\/a> avec les r\u00e9f\u00e9rences de votre r\u00e9servation et un document indiquant votre IBAN au nom du payeur.<\/li>\n\n\n\n<li>Les remboursements sont effectu\u00e9s par virement bancaire sous 14 jours \u00e0 compter de la r\u00e9ception de la demande compl\u00e8te.<\/li>\n\n\n\n<li>Les frais de paiement factur\u00e9s par des tiers (par exemple PayPal) ne sont pas remboursables, lorsque la loi le permet.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">9. Droit de r\u00e9tractation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Conform\u00e9ment \u00e0 l'article 17(1)(l) du Decreto-Lei n.\u00ba 24\/2014, le droit de r\u00e9tractation de 14 jours ne s'applique pas aux prestations de loisirs r\u00e9serv\u00e9es pour une date d\u00e9termin\u00e9e. La pr\u00e9sente politique s'applique \u00e0 la place.<\/p>\n\n\n<style id=\"gms-nav-fix\">.trp-floating-switcher{display:none!important}<\/style>","protected":false},"excerpt":{"rendered":"<p>Last updated: 18 October 2026 This policy is part of the Terms and Conditions of GMS YACHTING (TWILIGHTHARBOR, LDA, NIF 518942503, RNAAT n.\u00ba 335\/2026). 1. How to cancel Any cancellation must be sent in writing by email to contact@gmsyachting.com (WhatsApp messages are accepted if we confirm receipt in writing). The date we receive the message [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2509","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cancellation &amp; Refund Policy - GMS YACHTING<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gmsyachting.com\/fr\/politique-de-remboursement-en-cas-dannulation\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cancellation &amp; Refund Policy - GMS YACHTING\" \/>\n<meta property=\"og:description\" content=\"Last updated: 18 October 2026 This policy is part of the Terms and Conditions of GMS YACHTING (TWILIGHTHARBOR, LDA, NIF 518942503, RNAAT n.\u00ba 335\/2026). 1. 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