{"id":2509,"date":"2026-10-18T15:46:28","date_gmt":"2026-10-18T15:46:28","guid":{"rendered":"https:\/\/www.gmsyachting.com\/?page_id=2509"},"modified":"2026-10-19T01:51:31","modified_gmt":"2026-10-19T01:51:31","slug":"politica-cancelacion-reembolso","status":"publish","type":"page","link":"https:\/\/www.gmsyachting.com\/es\/cancellation-refund-policy\/","title":{"rendered":"Pol\u00edtica de cancelaci\u00f3n y reembolso"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><em>\u00daltima actualizaci\u00f3n: 18 de octubre de 2026<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Esta pol\u00edtica forma parte de los <a href=\"\/es\/terminos-y-condiciones\/\">T\u00e9rminos y condiciones<\/a> de GMS YACHTING (TWILIGHTHARBOR, LDA, NIF 518942503, RNAAT n.\u00ba 335\/2026).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. C\u00f3mo cancelar<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Toda cancelaci\u00f3n debe enviarse <strong>por escrito<\/strong> por email a <a href=\"mailto:contact@gmsyachting.com\">contact@gmsyachting.com<\/a> (se aceptan mensajes de WhatsApp si confirmamos su recepci\u00f3n por escrito). La fecha en que recibimos el mensaje es la fecha de cancelaci\u00f3n. Los d\u00edas h\u00e1biles son de lunes a viernes, excluidos los festivos portugueses.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Cancelaci\u00f3n por parte del cliente<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>Antelaci\u00f3n respecto a la fecha del paseo<\/th><th>Reembolso<\/th><\/tr><\/thead><tbody>\n<tr><td>M\u00e1s de 45 d\u00edas h\u00e1biles<\/td><td>70 % del importe total<\/td><\/tr>\n<tr><td>De 15 a 45 d\u00edas h\u00e1biles<\/td><td>50 % del importe total<\/td><\/tr>\n<tr><td>Menos de 15 d\u00edas h\u00e1biles o no presentaci\u00f3n<\/td><td>Sin reembolso<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Las condiciones meteorol\u00f3gicas leves (cielo nublado, lluvia ligera, viento moderado) no son motivo de cancelaci\u00f3n, y se aplican las normas anteriores.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Cambios de fecha<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Una vez confirmada la reserva, la fecha no puede cambiarse a petici\u00f3n del cliente.<\/li>\n\n\n\n<li>Si una reserva ha sido aplazada (por cualquier motivo) y el cliente cancela despu\u00e9s la nueva fecha, no se realiza ning\u00fan reembolso.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4. Mal tiempo<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si el viento, un temporal u otras condiciones no permiten realizar el paseo con seguridad, GMS YACHTING podr\u00e1 aplazarlo sin coste adicional y propondr\u00e1 una nueva fecha, seg\u00fan disponibilidad. Si no es posible una nueva fecha o esta no es aceptable para el cliente, se reembolsa el <strong>100 % del importe pagado<\/strong> . La decisi\u00f3n la toma el patr\u00f3n por motivos de seguridad.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Problema t\u00e9cnico de la embarcaci\u00f3n<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si un problema t\u00e9cnico impide el paseo, GMS YACHTING ofrecer\u00e1 una embarcaci\u00f3n similar de sustituci\u00f3n cuando est\u00e9 disponible, una nueva fecha o el reembolso de los importes pagados por el servicio no prestado (en proporci\u00f3n al tiempo no disfrutado si el problema se produce durante el paseo), sin ninguna otra indemnizaci\u00f3n, salvo cuando la ley lo exija.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Cancelaci\u00f3n por parte de GMS YACHTING<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si GMS YACHTING cancela una reserva confirmada por cualquier otro motivo, el cliente recibe el reembolso \u00edntegro de los importes pagados.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Paseo interrumpido por incumplimiento de las normas<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si el paseo termina antes de tiempo porque los pasajeros no respetan las instrucciones de seguridad o las normas de a bordo, no procede ning\u00fan reembolso, en la medida en que lo permita la ley.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. C\u00f3mo se pagan los reembolsos<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Env\u00eda tu solicitud de reembolso por email a <a href=\"mailto:contact@gmsyachting.com\">contact@gmsyachting.com<\/a> con los datos de tu reserva y un documento que muestre tu IBAN a nombre del pagador.<\/li>\n\n\n\n<li>Los reembolsos se pagan por transferencia bancaria en un plazo de 14 d\u00edas desde la recepci\u00f3n de la solicitud completa.<\/li>\n\n\n\n<li>Las comisiones de pago cobradas por terceros (por ejemplo, PayPal) no son reembolsables, cuando la ley lo permite.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">9. Derecho de desistimiento<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Seg\u00fan el art\u00edculo 17(1)(l) del Decreto-Lei n.\u00ba 24\/2014, el derecho de desistimiento de 14 d\u00edas no se aplica a los servicios de ocio reservados para una fecha concreta. En su lugar se aplica esta pol\u00edtica.<\/p>\n\n\n<style id=\"gms-nav-fix\">.trp-floating-switcher{display:none!important}<\/style>","protected":false},"excerpt":{"rendered":"<p>Last updated: 18 October 2026 This policy is part of the Terms and Conditions of GMS YACHTING (TWILIGHTHARBOR, LDA, NIF 518942503, RNAAT n.\u00ba 335\/2026). 1. How to cancel Any cancellation must be sent in writing by email to contact@gmsyachting.com (WhatsApp messages are accepted if we confirm receipt in writing). The date we receive the message [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2509","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cancellation &amp; Refund Policy - GMS YACHTING<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gmsyachting.com\/es\/politica-cancelacion-reembolso\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cancellation &amp; Refund Policy - GMS YACHTING\" \/>\n<meta property=\"og:description\" content=\"Last updated: 18 October 2026 This policy is part of the Terms and Conditions of GMS YACHTING (TWILIGHTHARBOR, LDA, NIF 518942503, RNAAT n.\u00ba 335\/2026). 1. 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